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Room Attendant (Casual on-call) – Civic Hotel

Civic
Hotel, Autograph Collection®, is a bold landmark that merges BC’s artistry,
culture and flavours with the spirit of entrepreneurial discovery. Bold in
concept and loaded with premium amenities and services, the Civic Hotel is the
first world-class hotel to be built in Surrey in more than two decades.

 

The Civic Hotel proudly stands at the intersection of now and
next, the icon of a great city centre.

 

Role Summary

Reporting
to the Executive Housekeeper, the Room Attendant will be responsible for the
cleaning of the hotel guest rooms.  

 

Key Accountabilities

  1. Enter
    guest rooms following procedures for gaining access and ensuring vacancy before
    entering.
  2. Handles
    guest requests in a timely and professional manner, ensuring guest needs are
    met.
  3. Remove
    trash, dirty linen and terry.
  4. Clean
    bathroom and bedroom.
  5. Replace
    guest amenities and supplies in room. Replace linen and terry.
  6. Check
    that all electrical items are in working order. 
    Reporting any damages or items not working.
  7. Wipe
    all surfaces.  Dust, polish and remove
    marks from walls and furnishings.
  8. Clean
    and buff all glass and mirror surfaces.
  9. Vacuum
    carpets and clean all tile floors.
  10. Performs
    all assigned duties and tasks in a timely and efficient manner in accordance
    with established company policies and procedures.
  11. Understands
    and strictly adhere to the Rules & Regulations established in the Employees
    Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
  12. Ensures
    that all irregularities, potential and real hazards are identified and reported
    immediately.
  13. Reports
    for duty punctually wearing complete uniform at all times.
  14. Performs
    any other duties as assigned by management.

Education & Experience

A minimum of 1 year Room Attendant experience in a
boutique or luxury hotel.

Required
Knowledge, Skills and Abilities

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